Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be:
- Unused
- In the same condition in which you received it
- In the original packaging where reasonably possible
Several types of goods are exempt from being returned.
Examples of non-returnable items include:
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary products
- Hazardous materials
- Flammable liquids or gases
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Certain health and personal care items
To complete your return, we require proof of purchase or your order confirmation.
Please do not send your purchase back to the manufacturer.
Partial Refunds
There are certain situations where only partial refunds may be granted:
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Items not in original condition, damaged, or missing parts not caused by our error
- Items returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will notify you by email confirming receipt of your returned item.
We will also inform you whether your refund request has been approved or rejected.
If approved, your refund will be processed and applied to your original payment method within a reasonable number of business days.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card provider as processing may take time
- Contact your bank as posting delays can occur
If you have completed these steps and still have not received your refund, contact us:
Email: info@bexanishop.online
Sale Items
Only regular-priced items may be refunded.
Sale items cannot be refunded unless required under applicable consumer law.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange for the same item, contact:
Email: info@bexanishop.online
Return address:
BEXANI LIMITED
12/F, TWO SKY PARC
51 HUNG TO ROAD
KWUN TONG
HONG KONG
Gifts
If the item was marked as a gift and shipped directly to you, you may receive a gift credit for the value of your return.
If the gift was not marked as such, the refund will be sent to the original purchaser.
Shipping Returns
To return your product, please send it to:
BEXANI LIMITED
12/F, TWO SKY PARC
51 HUNG TO ROAD
KWUN TONG
HONG KONG
Returns must first be approved by customer service.
Shipping costs for returns may apply unless the return is due to damage, defects, incorrect shipment, or mandatory consumer rights.
If a refund is issued, return shipping costs may be deducted where permitted.
For higher-value products, we recommend using a trackable shipping service and shipping insurance.
We cannot guarantee receipt of returned items without tracking.
Need Help?
For questions related to refunds or returns, contact:
Email: info@bexanishop.online
Phone: +13157586756
Support Hours: Monday – Friday, 09:00–17:00 (CET)
BEXANI LIMITED